Althea Limited – Terms & Conditions
Althealtd.co.uk is the website of Althea Limited, a UK registered Company number 08679462.
The following are general terms and conditions of Althea Limited and govern the use of the site.
Althea Limited employs industry standard measures to protect and ensure the confidentiality of your personal information. We will store all data on a secure server network and will ensure that all personal information will be kept confidential at all times, unless required to disclose it by law under the provisions of current or future Data Protection legislation.
When you register with or purchase from this website we will ask you to input personal information such as your name, email address, billing address, delivery address, telephone number. We may use your information to process your order, and to provide a service that meets our customer needs.
We may send emails from time to time, using the email address entered during the registration process or amended subsequently. Emails will also be sent to confirm details of orders and may be sent as part of our order fulfilment process. In the interests of monitoring and improving our service, some customers may receive an email asking you to review your experience shopping with us.
As a matter of policy, we will not sell or rent any information about you to any third party.
We use ‘cookies’ to keep track of your current shopping session. ‘Cookies’ are small text files which our website places on your computer’s hard drive to store information about your shopping session and to identify your computer. If you have set your computer presently not to accept cookies you will not be able to use this website. Our ‘cookies’ do not harm or impair your computer in any way.
We reserve the right at any time, in whole or any part thereof, to modify or withdraw, temporarily or permanently, the services offered through and via this website. Whilst fulfilling all obligations on part of Althea Limited, concerning prior received offers to purchase product, you confirm that Althea Limited shall not be liable to you or any third party from such modification or withdrawal of services.
Your continued use of the website following such change shall be deemed to be your acceptance of such change.
For orders through our online shop, we work to protect the security of your personal and payment information during transmission by using Secure Sockets Layer (SSL) software, which encrypts the information you input.
Payments are made using Paypal. At no time does any employee of this website have access to your credit card or bank details. Your credit card or bank details are not stored or recorded by Althea Limited.
Terms of Sale
Should you purchase any goods from Althea Limited you will be contracting with Althea Limited on the terms outlined below and not with any third parties. Please read these terms and conditions carefully. If you do not agree with the Sales Terms, do not order any goods from our shop.
Stock Availability – items in Althea Limited are normally available for dispatch the same day of ordering if ordered before midday or next day if ordered after midday Monday – Friday. If any item you have chosen is unavailable, Althea Limited will contact you via phone or your email address and set out the options that are available to you.
Althea Limited retains the right to suspend supply of goods displayed if it is out of stock or for general site maintenance and may do this without warning or notice. Althea Limited also retains the right to change prices without notice or warning. Current prices of all goods are clearly marked on the product page and these are inclusive of VAT (if applicable).
Once you have placed an order with Althea Limited you will receive an email confirming receipt of your order and a further email confirming dispatch of your order. The email confirming dispatch of your order represents acceptance by us of your order.
Refunds are made by the same method used to make the initial order.
Promotions, discount codes and special offers – Althea Limited may offer discount codes, special offers and promotions from time to time and may terminate these offers without prior notice. Receipt of a discount code does not provide a guarantee that the code will be accepted once the discount period has expired. Discount codes do not apply to items covered by a promotion or to which a discount has already been applied. This includes promotional items added to the basket at no charge to the customer. Promotional items must be ordered prior to the end of a promotion in order to take advantage of any discounts attached.
Deliveries –If your order is damaged during delivery please contact us immediately to report the problem.
Returns – we want you to be completely satisfied with all of your purchases from Althea Limited. If you are not completely happy with your product then let us know and we will happily refund or exchange the item if you contact us within 60 days. Returned items should be sent complete with their original packaging and a note of your order number, reason for return and wish for either a refund or replacement. If we have made a mistake or the item is damaged or defective we will reimburse the delivery charges you incurred in returning the item to us.
Cancellation – you have a legal right to cancel your order within 14 days of the date of receipt of your goods, as long as the goods are returned to us unused and as new together with their original packaging. Please also include a note of your order number and request for a refund.
Force majeure – we will not be held responsible for failure or delay in the carrying out of our obligations under the contract arising out of any cause outside our reasonable control or by inability to procure materials or articles except at higher prices due to any such cause and in such circumstances we shall be entitled by notice to terminate the contract in whole or in part without incurring any liability to you.
Customs duties and local taxes – For delivery outside the European Union, you may be subject to import duties and taxes which are levied once the package reaches the destination country. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from us, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
This page was last updated on 19.09.2016